Logo of Dunco Online Store

TERMS OF SERVICE


USE OF THIS WEBSITE CONSTITUTES ACCEPTANCE OF THE TERMS OF SERVICES
This is a standard disclaimer which could be in anyway similar with other site. Dunco Sdn Bhd and Dunco Online Store do not held any responsibilities on any terms related.

 • SECURITY

You are solely responsible for any and all activities that occur under your account. You agree to notify Dunco Online Store of any unauthorized use of your account or any other breach of security within reasonable period between 24 hours to 72 hours.

 • PAYMENT OPTIONS

Once you have decided what you want to purchase, you can choose from the following payment options. and rest assured that your details are safe with us.

• We accept Visa and MasterCard
• Bank-In Payment (Account No. Given Upon Confirmation of Order)
• Cash Payment (For Walk-In Only)

 • DELIVERY


If you recently placed an order and you are wondering why you haven't received it yet, you should first check whether we have dispatched it to you:

• Sign in to Dealer Login Page (B2B).
• On the next page you will see your account. The order and delivery status will be listed under "ORDER HISTORY".


NOTE: Please allow 1-4 weeks for order to arrive, depending on the selection of delivery option.

 • REFUND, REPLACEMENT & RETURN POLICY

In the unlikely event that :
• You are dissatisfied with the ordered items
• You have ordered the wrong items
• The ordered items are faulty
We offer 3 options for you to choose from :
1. Refund option
2. Replacement option
3. Return option
The following guideline applies for returns, replacements and refunds policy :
• The items for this option is valid within 7 days from the date of goods received
• The products packaging must remain intact and of good condition
• The serial number and/or seal of the item has not been tampered with
• The product must correspond with the product shipped
• The product serial number must correspond with the serial number of the product prior to shipping/delivery
• The buyer shall bear all the delivery expenses
IMPORTANT NOTE : It is important you ensure that you identify the correct product during your purchasing activity to minimize error and subsequently loss of time that may effect your business operations.

While Dunco Online Store will do the best to ensure accurateness of packed items, we highly suggest that an inspection be made upon the physical receipt of all your orders by cross referencing with your Purchase Order slip.

For any request of refund, replacement and/or return exceeding the period of 7 days, Dunco Online Store reserves the right of not honoring the request.

Lost Items During Delivery
In the event of lost of ordered items during delivery, Dunco Online Store will re-send the items or items of the same value, after confirming the status of the consignment from the respective courier company.


 • PRIVACY

It is Dunco Online Store policy to respect the privacy of its users and dealers. For more information, see the Privacy Policy
 
 • CONDUCT


As a condition of your use of the Service, you warrant to Dunco Online Store that you will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

By way of example, and not as a limitation, you agree not to:

  • Publish, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information.

  • Advertise or offer to sell or buy any goods or services for any purpose.

  • Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.

  • Transmit or upload any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs.

  • Transmit or upload any material that contains software or other material protected by intellectual property laws, rights of privacy or publicity or any other applicable law unless you own or control the rights thereto or have received all necessary consents.

  • Interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks.

  • Attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means.

  • Interfere with another member's use and enjoyment of the Service or another individual's or entity's use and enjoyment of similar services.

 • INDEMNIFICATION

You agree to indemnify and hold Dunco Online Store, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the Service.
 
 • TERMINATION

Dunco Online Store
may terminate your access to any part or all of the Service and any related service(s) at any time, with or without cause, with or without notice, effective immediately, for any reason whatsoever.
 
 • MODIFICATIONS

Dunco Online Store
reserves the right to change the Terms of Services or policies regarding the use of the Service at any time and to notify you by posting an updated version of the Terms of Services on this Web site. You are responsible for regularly reviewing the Terms of Services. Continued use of the Service after any such changes shall constitute your consent to such changes.
 
 • DISCLAIMER


Dunco Online Store
makes every effort to ensure that the information on the website are to the best of our knowledge. Dunco Online Store and its affiliates, agents, licensors and advertisers cannot and do not warrant the completeness, timeliness, accuracy, non-infringement, merchantability or fitness for a particular purpose of the information available throughout our site.

The services are provided to you "As Is". Dunco Online Store and its affiliates, licensors and advertisers are not and will not be held responsible for any losses, damages, direct or otherwise due to delay, omissions, interruptions, inaccurate information, and/or other problems with the information, products, and services published on our site. Dunco Online Store does not guarantee that the services will be error-free. Mention of the third-party products or services are for informational purposes only and constitutes neither an endorsement nor a recommendation unless otherwise noted.